Developer Support Engineer (Berlin)
Core
Technical Support Engineer acting as a technical bridge to debug complex API integration issues and collaborate with engineering teams.
Role type
Senior IC developer support engineer (API integrations)
Builds
Unified API connecting HRIS, ATS, and Payroll systems
Domain
HR technology / API integrations / SaaS
Required skills
API debugging (REST, SOAP, OAuth), code navigation, writing production code (TypeScript/JavaScript/Go/Python), SQL, GCP monitoring, technical documentation
Preferred skills
Prior technical support experience, building automation tooling
Technologies
Node.js, TypeScript, SQL, GCP, REST, SOAP, OAuth
Responsibilities
Troubleshoot API integrations and data-sync issues, assist customer engineers via Slack/email/video, collaborate with Product & Engineering on bug fixes, create and maintain technical documentation, build dashboards for integration health monitoring, implement small features based on support findings
Seniority
Senior, hands-on IC