Customer Success Manager
Core
Manage a portfolio of 40–60 Mid-Market customers as a strategic advisor, driving onboarding, adoption, retention, and expansion of AI-powered SaaS solutions.
Role type
Customer Success Manager
Builds
Customer success outcomes and adoption of AI-powered solutions
Domain
SaaS / AI
Deliverable
production ML models
Required skills
Customer lifecycle management, strategic advisory, onboarding leadership, health monitoring, retention/expansion strategy, internal advocacy, AI adoption enablement
Preferred skills
Lifecycle messaging, AI tool proficiency
Technologies
AI-powered solutions
Responsibilities
Manage dedicated customer portfolio, lead onboarding and milestone reviews, develop success plans, provide consultative guidance, monitor health and adoption, partner on retention/expansion, own escalations, advocate for product improvements, encourage AI adoption, contribute to organization best practices
Seniority
Mid-level, hands-on IC