Partnership Support Engineer
Core
Build process flows and internal tooling to capture, track, and resolve integration/partnership issues across APIs, webhooks, and data pipelines for a revenue management platform.
Role type
Mid-level IC partnership support engineer (integrations & platform reliability)
Builds
Internal diagnostics, dashboards, automation tools, and playbooks for partner ecosystem reliability
Domain
Revenue management / SaaS platform / B2B integrations
Required skills
Debugging APIs and integrations, Ruby on Rails, SQL/Active Record, REST APIs and webhooks, distributed system failure analysis, incident communication, cross-company coordination, technical documentation
Preferred skills
Datadog, B2B SaaS integrations, developer platforms, event-driven systems troubleshooting
Technologies
Ruby on Rails, Active Record, SQL, Datadog, REST, Webhooks
Responsibilities
Engineer process solutions for incoming integration bugs and improvement requests; Debug integration issues involving external partners (PMSs, OTAs, channel managers); Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes; Build internal diagnostics, dashboards, and tooling to enable faster investigation; Create reusable playbooks and runbooks for common integration failure modes; Improve monitoring, alerting, and observability for partner-facing systems
Seniority
Mid-level, hands-on IC