Mid-Market Implementation Specialist - Americas (West)
Core
Manage and execute end-to-end implementation of Ashby's solution for Mid-Market and smaller enterprise customers, ensuring a positive customer experience and expedited time to value.
Role type
Mid-Market Implementation Specialist
Builds
Customer onboarding and system configuration for SaaS clients
Domain
B2B SaaS / Customer Success
Required skills
Project management, stakeholder alignment, change management, critical thinking, cross-functional collaboration, data-driven decision making, process improvement, technical proficiency with multi-module SaaS systems, customer advocacy
Preferred skills
Experience with analytics and conditional logic, knowledge of relational data, coaching ability, adaptability
Technologies
SaaS platforms, analytics tools, relational data systems
Responsibilities
Develop and execute implementation plans, manage a book of 15 active implementations lasting 4-8 weeks, define scope and align stakeholders, navigate change management processes, advise customers on best practices, partner with cross-functional teams (Sales, Product, Engineering, Operations), use metrics to measure success
Seniority
Mid-level, hands-on IC