Senior Technical Account Manager
Core
Senior customer-facing role driving adoption and long-term value for strategic technology accounts by acting as a trusted technical partner.
Role type
Senior Technical Account Manager
Builds
Customer success plans, executive business reviews, and product roadmap improvements
Domain
Technology / DevSecOps / Application Security
Deliverable
client delivery
Required skills
Strategic account management, technical problem-solving, executive communication, churn risk management, product advocacy, relationship building, business value translation, security concepts understanding, developer workflow knowledge
Preferred skills
DevSecOps background, application security interest, fast-paced tech environment experience
Technologies
GitHub Actions, GitLab, CircleCI, Jenkins, Buildkite, Git, SVN, Perforce, OWASP Top 10
Responsibilities
Manage portfolio of strategic customers and build relationships with technical stakeholders and executives, conduct regular customer check-ins to understand needs and adoption levels, develop and execute personalized customer success plans, partner with Sales to deliver executive business reviews, collaborate with Technical Support to resolve product issues, work with Product teams to advocate for roadmap improvements, represent customer voice internally, de-escalate urgent situations, identify opportunities for engagement and growth, contribute to documentation and processes
Seniority
Senior, hands-on IC
