Senior Implementation Lead
Core
Own complex B2B SaaS customer implementations end-to-end, designing scalable workflows and managing multi-stakeholder delivery for regulated manufacturing/life sciences clients.
Role type
Senior Implementation Lead (hands-on IC)
Builds
Unifize platform configurations and implementation playbooks for QMS, DMS, PLM, MES, and CMMS modules
Domain
Regulated manufacturing and life sciences (B2B SaaS)
Required skills
B2B SaaS implementation ownership, workflow design, stakeholder management, junior mentorship, documentation, scope management, risk management
Preferred skills
Experience with enterprise/mid-market accounts, ability to push back on customer requests, cross-functional coordination with engineering
Technologies
Unifize platform (QMS, DMS, PLM, MES, CMMS modules)
Responsibilities
Own full implementation lifecycle from kickoff to post-go-live support, design scalable workflows and configurations, mentor Junior Implementation Leads, build team playbooks and templates, manage senior stakeholder expectations, coordinate with engineering to resolve platform defects
Seniority
Senior, hands-on IC with mentorship responsibilities