Team Lead, Account Management
Core
Drive commercial performance, revenue growth, and leadership standards for the APAC account portfolio.
Role type
Senior Account Management Lead (Regional)
Builds
Reservation software for tours, activities, and attractions
Domain
Travel technology / Experiences industry
Required skills
Net Revenue Retention (NRR) management, upsell pipeline conversion, churn risk identification, executive presence, cross-functional collaboration, commercial coaching, process improvement, stakeholder mapping, data analysis
Preferred skills
Strategic account planning, value-based consultative selling, team mentorship, commercial discipline
Technologies
Quads, AM Playbook, performance dashboards
Responsibilities
Drive regional NRR and revenue growth targets; mentor Account Managers on upsell and retention strategies; lead portfolio performance reviews to identify churn risks; act as escalation point for high-value accounts; coach team on commercial thinking and objection handling; implement process improvements to increase efficiency.
Seniority
Senior, hands-on IC with leadership responsibilities
