Enterprise Customer Success Manager
Core
Guide enterprise customers to derive maximum value from AI-powered contracting products by managing onboarding, adoption, and strategic growth.
Role type
Senior Customer Success Manager (SaaS/Enterprise)
Builds
AI products for legal contracting and collaboration
Domain
Legal Tech / Enterprise SaaS
Required skills
SaaS customer success or account management, enterprise account ownership, customer onboarding, usage adoption, value-based selling, retention planning, business reviews
Preferred skills
Legal tech domain knowledge, legal professional experience, startup environment experience
Technologies
Large language models (LLMs), AI contracting platforms
Responsibilities
Lead customer onboarding and establish success plans, act as primary contact for support and issue resolution, drive user-level platform adoption, conduct regular business reviews and product advocacy, create recovery plans to secure renewals and upsells, serve as internal voice of the customer
Seniority
Mid-Senior, hands-on IC