Technical Support Engineer (APAC)
Core
Lead the APAC front line for complex customer issues in a multi-component SaaS platform by investigating production issues, analyzing application workflows, and performing data-driven root cause analysis.
Role type
Senior Technical Support Engineer (SaaS)
Builds
Resolution of complex application-level incidents and customer satisfaction in the APAC region
Domain
SaaS / Asset Integrity Management
Required skills
Complex software troubleshooting, SQL, Database investigation, Browser developer tools (DevTools/Network), Request/response data inspection, Structured root cause analysis, Incident management, Technical communication
Preferred skills
SaaS or enterprise software support, Application logs debugging, Ticketing systems, Relational database schemas
Responsibilities
Investigate and resolve complex customer issues in a multi-component SaaS platform; Analyze system behavior using SQL queries and database investigation; Use browser developer tools to inspect requests and API behavior; Perform structured debugging using logs, monitoring tools, and data analysis; Serve as the primary technical contact for APAC customers; Create structured bug reports and collaborate with engineering teams; Identify recurring issues and process gaps to drive improvements.
Seniority
Senior, hands-on IC
