Customer Success Partner
Core
Strategic partner for mid-market customers driving influencer marketing program success and platform adoption.
Role type
Mid-market Customer Success Partner
Builds
Influencer marketing programs and CreatorIQ platform adoption for mid-market brands and agencies
Domain
Influencer marketing / Creator economy
Required skills
Strategic account management, stakeholder relationship building, data analysis, retention management, cross-functional collaboration, account planning, churn mitigation
Preferred skills
Influencer marketing strategy knowledge, self-service tool enablement, roadmap alignment
Technologies
CreatorIQ platform, Meta, Snapchat, TikTok, YouTube integrations
Responsibilities
Lead value realization conversations and align on long-term success goals; Build multi-threaded relationships with key stakeholders; Drive platform adoption by analyzing engagement data and identifying risks; Lead strategic business reviews and success planning sessions; Collaborate with Implementation and Services teams for onboarding and education; Act as internal advocate to channel product feedback; Maintain account documentation including success plans and risk flags.
Seniority
Individual Contributor, Mid-market focus