Analista de Gestão de Mudanças
Core
Manage end-to-end Change Management processes to ensure safe, consistent implementation of technology changes across systems and infrastructure.
Role type
Change Management Analyst
Builds
Technology stability and service reliability
Domain
IT Service Management / IT Operations
Required skills
Change Management process governance, ITSM tools proficiency, ITIL principles, stakeholder coordination, risk assessment, change classification, calendar management, emergency change handling, post-implementation review facilitation, performance reporting
Preferred skills
ITIL Foundation certification, ServiceNow/GLPI/Jira Service Management experience, Incident and Problem Management knowledge, critical infrastructure experience, dashboard development
Technologies
ServiceNow, GLPI, Jira Service Management
Responsibilities
Manage end-to-end Change Management process ensuring adherence to policies and ITIL practices; Review and validate change requests for business/technical impact, risks, and rollback strategies; Classify changes by criticality and category; Manage corporate change calendar to identify conflicts and dependencies; Organize and facilitate Change Advisory Board (CAB) meetings; Monitor approved changes and ensure proper record closure; Coordinate emergency changes and support emergency CAB meetings; Track failed changes and rollbacks; Support Post Implementation Reviews (PIR); Produce management reports on change success rates and compliance; Identify opportunities for continuous process improvement; Act as a reference point for technical teams on Change Management requirements
Seniority
Mid-level, hands-on IC
