Escalations Engineer - Turkiye

Ankara, Türkiye - Remote🌐 Remote💼 Full-time🗓 2026-09-29 → 2026-10-01

Core

Perform in-depth troubleshooting on customer issues, develop internal SaaS applications for support teams, and serve as an Incident Manager to facilitate quick resolution.

Role type

Senior IC Escalations Engineer (SaaS)

Builds

Internal SaaS applications for CSE, CSM, TAM, Sales, and Finance teams

Domain

IT Management / Identity & Access Management

Required skills

SQL, NoSQL (MongoDB, Cassandra), Java/Python/Go, Logging solutions (Datadog, ELK), APIs, SDKs

Preferred skills

Mac/Linux/Windows administration, Microsoft Active Directory, Apple MDM, Radius, LDAP

Technologies

JumpCloud, MongoDB, Cassandra, Datadog, ELK, Java, Python, Go

Responsibilities

Perform in-depth troubleshooting on issues impacting customers, Develop internal SaaS application for critical customer data, Serve as Incident Manager facilitating quick resolution, Monitor alerts and on-call channels, Participate in on-call rotation after 6 months

Seniority

Senior, hands-on IC

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About JumpCloud

JumpCloud is looking for a Senior Technical Program Manager (TPM) to operate the Security organization's program management function. This is a hands-on role for a classically trained program manager who has already integrated AI deeply into their working life and uses it to operate at a higher level than traditional PM scale allows. You will own the day-to-day program management of the security organization's projects and run a hybrid program management capability where AI handles continuous structured work, while you provide the judgment, prioritization and relationship work where humans exc