Grupo QuintoAndar | Supervisor(a) de Operações – Canais Críticos
Core
Leading a team of analysts for critical customer experience channels (escalated cases) to protect brand reputation.
Role type
Senior Operations Supervisor (Customer Experience)
Builds
Customer experience operations for high-priority cases
Domain
Real Estate / Customer Support
Deliverable
dashboards & analysis
Required skills
Team leadership, People management, Operational metrics analysis, Data-driven problem solving, Advanced Excel/Google Sheets, Stakeholder communication
Preferred skills
Experience with reputational/regulatory channels (Reclame Aqui, Procon), Omnichannel operations, Quality monitoring, Real estate or tech industry experience
Responsibilities
Lead and develop a team of analysts, Monitor daily operational and CX quality indicators, Resolve operational deviations and queue risks, Apply quality monitoring feedback, Segment team performance and create action plans, Present operational results to leadership
Seniority
Senior, hands-on IC