Manager, Customer Engineering
Core
Leads the Customer Engineering organization in a region to ensure smooth customer onboarding, activation, and adoption of AI-powered communications tools.
Role type
Manager, Customer Engineering (Post-Sales)
Builds
Customer onboarding journeys, activation workflows, and adoption of AI features for enterprise clients.
Domain
SaaS / Customer Communications / AI
Deliverable
production ML models
Required skills
People leadership, project management, operational discipline, partner management, technical troubleshooting, AI fluency, scaled education, cross-functional collaboration, data analysis
Preferred skills
Experience with voice/SMS/WhatsApp platforms, webinar enablement, proof of concept execution
Technologies
Aircall platform, AI Voice Agent, AI Assist, AI Assist Pro, webinars
Responsibilities
Lead, develop, and manage a regional team of Customer Engineers; Expand capacity through delivery partners; Own technical execution of onboarding and activation; Drive customer health and retention metrics; Champion AI activation and adoption; Lead scaled education and webinar enablement; Apply and adapt global playbooks locally; Collaborate across Sales, CS, Support, and Product; Join customer calls for escalations or renewals; Lead regional projects and POCs; Run a data-driven CE operation.
Seniority
Manager, hands-on leadership
