Renewals Specialist | Spécialiste des renouvellements
Core
Own renewal and cancellation conversations for B2B real estate clients to preserve partnerships and recurring impact.
Role type
Senior IC Customer Success/Renewals Specialist
Builds
Customer retention strategies and contract solutions for real estate sustainability programs
Domain
Real Estate / Sustainability / B2B Services
Deliverable
client delivery
Required skills
B2B customer-facing experience, negotiation, active listening, empathy, solution-oriented mindset, KPI management, multi-tasking
Preferred skills
Renewals/retention workflow experience, customer health score usage, startup environment experience
Responsibilities
Investigate root causes of cancellation requests, reposition value propositions based on client changes, negotiate creative contract solutions, collaborate with internal teams to resolve concerns, track retention trends, manage multiple concurrent renewal conversations
Seniority
Mid-level, hands-on IC