Customer Success Manager - AI Platform
Core
Trusted partner for largest clients in the Auto vertical, owning the full customer journey from onboarding to long-term growth to drive retention and adoption.
Role type
Senior Customer Success Manager (Account Management)
Builds
Customer success outcomes, product adoption, and retention for local businesses in the Auto sector.
Domain
SaaS / Customer Success / Automotive
Deliverable
client delivery
Required skills
Portfolio management, onboarding leadership, health score management, risk identification, multi-stakeholder relationship building, consultative problem solving, product configuration guidance
Preferred skills
Experience with disengaged client reactivation, adaptability in fast-evolving environments
Responsibilities
Lead multi-location onboarding and training, manage strategic account portfolios, build deep relationships with multiple stakeholders, drive onboarding cohorts to milestones, partner with Sales/Product/Marketing/Finance, guide customers through setup and configuration