Customer Success Engineer
Core
Onboard and manage 30-40 customers to implement Pave's compensation software, ensuring strong adoption and meaningful business outcomes for HR and Finance leaders.
Role type
Senior Customer Success Engineer (Implementation & Technical Account Management)
Builds
Customer implementations of compensation management platform
Domain
B2B SaaS / Human Resources / Compensation Management
Required skills
Project management, API integrations, JSON, HTML, SQL, Data migration, Technical configurations, Customer-facing communication, Strategic advisory
Preferred skills
Creative problem solving, Autonomy, Prioritization, Startup mindset, Stakeholder management
Technologies
JSON, HTML, SQL, APIs
Responsibilities
Drive successful implementation projects for compensation software; Own end-to-end project management including planning and risk identification; Execute technical needs including integrations and data migration; Collaborate with Product and Engineering to surface customer needs; Build strong relationships with customers to solve complex compensation challenges.
Seniority
Mid-level, hands-on IC
