Technical Customer Success Manager
Core
Drive technical adoption and ROI for enterprise parking and mobility clients by acting as a technical advisor, managing the customer journey, and collaborating with internal teams to ensure platform success.
Role type
Senior Technical Customer Success Manager (Enterprise SaaS/Hardware)
Builds
Customer adoption of T2 hardware and SaaS solutions, integration with external technologies, and strategic success plans.
Domain
Parking management, mobility, transportation, enterprise software
Required skills
Technical sales for enterprise solutions, customer operations, hardware and SaaS services, solution messaging (storage/data/security), enterprise customer support, CRM proficiency, analytical skills, problem-solving, English communication
Preferred skills
Parking industry experience, University/Municipality vertical experience, Salesforce expertise, Software Architecture design, Continuous Improvement methodologies
Technologies
Salesforce, JIRA, case management systems
Responsibilities
Own the customer technical journey and drive adoption of T2 solutions; formulate and maintain Success Plans with metrics; deliver technical Business Reviews to prove ROI; act as a technical advisor for architecture design and best practices; engage senior decision makers to shape product roadmaps; partner with Account and Sales teams to monitor customer health and mitigate risks; enable open-source community awareness and T2 champions.
Seniority
Senior, hands-on IC
