Account Manager- Employer Partnerships
Core
Post-sale account management for employers using 12twenty to connect with elite early career professionals, focusing on retention, expansion, and recruiting success.
Role type
Senior Account Manager (SaaS)
Builds
Employer customer success and retention for a higher education talent acquisition platform
Domain
SaaS / Higher Education / Talent Acquisition
Deliverable
client delivery
Required skills
Account management, client retention, account expansion, cross-functional collaboration, strategic engagement facilitation, process improvement
Preferred skills
SaaS experience, Higher Education experience, Recruiting experience, Solution Selling
Technologies
Salesforce, Google Suite, MS Office Suite
Responsibilities
Serve as primary post-sale point of contact for employer clients; Own client retention and minimize churn; Proactively identify and manage expansion opportunities; Prepare and facilitate account reviews, training sessions, webinars, and demos; Educate customers on best practices for recruiting success; Identify and implement process improvements within the employer success function.
Seniority
Mid-Senior, hands-on IC
