Sr. Customer Success Engineer
Core
Senior technical advisor guiding enterprise customers through activation, adoption, optimization, and renewal of data protection and resilience solutions.
Role type
Senior Customer Success Engineer (Strategic Account)
Builds
Tailored Customer Success Plans, recovery readiness programs, and resilience strategies for high-value enterprise accounts.
Domain
Data protection, backup & recovery, cloud resilience, cybersecurity
Deliverable
client delivery
Required skills
Data protection and recovery technologies, virtualization, operating systems, storage, cloud platforms, cybersecurity, automation, executive communication, consultative problem-solving, technical assessment, architecture review, risk assessment
Preferred skills
Veeam portfolio expertise, AWS Solutions Architect, Azure Administrator/Solutions Architect, CISSP, CCSP, CompTIA Security+, VMware VCP, Red Hat RHCE, Cisco CCNA, enterprise-scale environment experience, ransomware recovery planning
Technologies
Veeam, AWS, Microsoft Azure, VMware, Red Hat, Cisco
Responsibilities
Own technical relationships for strategic enterprise accounts; build and execute Customer Success Plans; guide activation, adoption, and optimization; conduct health assessments and architecture reviews; assess recovery readiness and provide strategic recommendations; facilitate recovery simulations; monitor health signals to mitigate risk; partner with sales to identify expansion opportunities; deliver executive-ready business reviews.
Seniority
Senior, hands-on IC with strategic account ownership
