L2.5 Support Engineer - Leading Perth MSP/MSSP - Microsoft 365/Infrastructure!
Core
Level 2.5 support engineer providing technical troubleshooting, maintenance, and project work across Microsoft 365, networking, and infrastructure for multiple client environments.
Role type
L2.5 Support Engineer
Builds
Client IT environments, Microsoft 365 services, network configurations, and infrastructure upgrades
Domain
Managed Service Provider (MSP) / IT Infrastructure
Required skills
Microsoft 365 administration, networking, server infrastructure, troubleshooting, incident management, change management, backup and recovery, VPN configuration, client onboarding
Preferred skills
MSP experience, Microsoft certifications
Technologies
Microsoft 365, ConnectWise, Microsoft desktop and server environments, networking, servers, storage, cybersecurity, monitoring tools
Responsibilities
Troubleshoot desktop, server, network, and cybersecurity issues; handle incidents, service requests, and change requests; monitor and maintain client systems; assist with server upgrades and network configurations; support backup, recovery, and VPN requirements; visit client sites; maintain technical documentation; participate in on-call rosters
Seniority
Mid-level, hands-on IC