AI Support Engineer, Government - San Francisco, CA
Core
Resolve complex technical issues for public sector customers and U.S. Government agencies, translating security and compliance needs into actionable steps while supporting mission-critical AI systems.
Role type
Senior Support Engineer (Government/Public Sector)
Builds
Scalable support workflows and automation tools for high-stakes government clients
Domain
Government contracting, AI infrastructure, SaaS support
Deliverable
client delivery
Required skills
SaaS troubleshooting, Python scripting, automation engineering, security compliance translation, incident management, cross-functional collaboration
Preferred skills
Experience with emerging AI tools (Codex, ChatGPT, OpenAI API), enterprise communication, critical thinking, adaptability to ambiguity
Technologies
Python, OpenAI API, Codex, ChatGPT
Responsibilities
Troubleshoot complex issues for FedRAMP-compliant government agencies, act as escalation point for novel technical problems, partner with Engineering to reduce bugs and improve systems, leverage AI to automate operational workflows, drive operational excellence through scalable improvements, provide on-call coverage for business continuity
Seniority
Senior, hands-on IC
