Customer Success Manager
Core
Main point of contact for clients, enabling them to unlock value from the Optimove marketing platform and achieve success.
Role type
Customer Success Manager
Builds
Client partnerships and value realization using the Optimove AI-powered marketing platform
Domain
Marketing Technology (MarTech)
Deliverable
client delivery
Required skills
relationship management, strategic communication, cross-functional coordination, client training, product update communication, stakeholder engagement, business goal alignment, technology articulation
Responsibilities
Own overall client relationship, establish trusted strategic relationships, act as a strategic connector between clients and internal resources, advocate for clients internally, provide training and guidance on platform usage, communicate major product updates
Seniority
Mid-level, individual contributor
