Team Lead, Account Management
Core
Lead and coach a team of 3-6 Account Managers while personally managing a portfolio of 15-20 key B2B SaaS accounts to drive renewals and expansion.
Role type
Senior Team Lead, Account Management (Player-Coach)
Builds
Account management playbooks, onboarding paths, health scoring frameworks, and team processes
Domain
B2B SaaS, Customer Success, Sales Operations
Required skills
B2B SaaS account management, team leadership and coaching, pipeline review and forecasting, QBR preparation, negotiation, upsell and cross-sell strategies, playbook development, CRM hygiene
Preferred skills
Experience scaling teams, HubSpot proficiency, AI tool usage
Technologies
HubSpot
Responsibilities
Manage and coach a team of 3-6 Account Managers; own renewals and expansion for a portfolio of 15-20 key accounts; build and refine the AM playbook and onboarding sequences; report on team and portfolio performance metrics; partner with Product and Sales to close account gaps
Seniority
Senior, hands-on IC with management responsibilities
