Senior IT Infrastructure Support Technician
Core
Provide Level 2 IT infrastructure support, incident resolution, and system maintenance for NATO's secure communications and information technology (C3) systems.
Role type
Senior IT Infrastructure Support Technician (Level 2)
Builds
Maintains SIGINT COINS components, Microsoft Server environments, and classified network infrastructure for NATO operations.
Domain
Defense / Aerospace / Cybersecurity
Required skills
Microsoft Server administration (Active Directory, SCCM, Exchange), PowerShell scripting, TCP/IP and subnetting, Switching and Routing protocols, Data center architecture (Leaf-and-Spine, Hyper-converged), Cloud services (IaaS, PaaS, SaaS), SQL Server administration, Information Assurance (firewalls, DLP, IDS), Hardware and software configuration, RAID and storage controllers.
Preferred skills
Experience with NATO Functional Area Services, Geospatial services, ONIE for bare metal switches.
Technologies
Azure DevOps, Microsoft SQL Server, System Center Configuration Manager, PowerShell, Active Directory, Exchange Mail Server, ONIE, DNS, DHCP, WSUS, GPOs, ADFS, PKI.
Responsibilities
Respond, document, categorize, and solve assigned Level 2 tickets; Install, maintain, and monitor SIGINT COINS components; Apply patches and coordinate outages; Participate in Change Advisory Board (CAB) for software releases; Provide Subject Matter Expertise for JSSC applications; Participate in on-call support and daily planning activities.
Seniority
Senior, hands-on IC