Customer Loyalty and Growth Associate (m/f/d) German speaker
Core
Support existing customers through the renewal process, identify upsell/growth opportunities, and manage license upgrades/migrations to drive retention and revenue.
Role type
Customer Loyalty and Growth Associate (Account Management)
Builds
SaaS platform (remote desktop software) for global connectivity
Domain
B2B SaaS / Remote Access Technology
Deliverable
client delivery
Required skills
Customer relationship management, negotiation, churn risk identification, product demonstration, license consolidation, data analysis for retention
Preferred skills
Experience with targets/quotas/KPIs, SaaS domain knowledge, adaptability in dynamic environments
Technologies
AnyDesk platform, legacy license systems
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