Director of Technical Implementation
Core
Lead end-to-end technical implementation and onboarding for mid-market and enterprise clients in the specialty pharmacy and benefits sector.
Role type
Senior leadership IC / Team Lead (Technical Implementation)
Builds
Client onboarding, eligibility/claims file setups, SFTP connections, and platform configurations for TPA, health plan, and carrier partners.
Domain
Healthcare / Specialty Pharmacy / Benefits Administration
Required skills
Technical implementation management, SaaS delivery, team leadership, process design, stakeholder communication, project management, data feed quality management, healthcare integration expertise, remediation of off-track projects, requirements translation.
Preferred skills
Startup environment experience, building SOPs/playbooks from scratch, managing 20+ simultaneous implementations, background at TPA/health plan/carrier/consulting firm, people leadership with hands-on technical ownership.
Technologies
SFTP, eligibility files, claims files, TPA systems, health plan systems, carrier systems, dashboards.
Responsibilities
Build and manage the technical implementation team; design operating rhythms and escalation paths; own end-to-end delivery of a large portfolio of implementations; drive on-time, accurate launches; standardize processes and SOPs; partner with Engineering to reduce manual work; lead remediation of off-track implementations; communicate status and risks to technical and non-technical stakeholders.
Seniority
Director, hands-on leadership