Technical Support Engineer
Core
Resolve technical support requests for Web3 infrastructure, debug customer issues with custom software and tooling, and translate problems into actionable items for engineering.
Role type
Technical Support Engineer (Web3 Infrastructure)
Builds
High-performance global data infrastructure for blockchain applications
Domain
Blockchain / Web3 / Cloud Infrastructure
Deliverable
client delivery
Required skills
Advanced scripting (Python, Go, Ruby, Bash), Linux administration, core internet protocols (DNS, TCP/SSL, HTTP), Ethereum JSON-RPC, Infrastructure as Code (Terraform, Ansible), proactive alerting and monitoring, CLI tools, troubleshooting
Preferred skills
Experience with Salt, Puppet, or Chef, experience setting up unfamiliar software
Technologies
Python, Go, Ruby, Bash, Terraform, Ansible, Linux, Ethereum JSON-RPC, Stripe, CLI tools
Responsibilities
Triage, reproduce, and debug customer-reported issues; document technical findings and reproduction steps; translate recurring issues into bug reports and product feedback; build or improve scripts and automation to reduce manual effort; manage customer account and billing support needs; maintain internal support documentation and runbooks; participate in daily support reviews and team handoffs
Seniority
Junior to Mid-level, hands-on IC