Customer Operations Specialist
Core
Operational specialist supporting Orkin's National Account customers by coordinating communication, tracking service issues, and ensuring field execution meets standards.
Role type
Senior operational support specialist (pest management)
Builds
Service delivery consistency and operational standards for large commercial accounts
Domain
Pest management / Commercial services
Required skills
Pest management operations knowledge, National account management, Issue escalation and tracking, Field operation assessment, Operational process improvement, Conflict resolution
Preferred skills
Multi-location support experience, Field service optimization background, Food safety and regulatory knowledge, Customer engagement skills
Technologies
None stated
Responsibilities
Coordinate communication between leadership and National Account customers; Document and route service concerns to appropriate partners; Observe field service execution and share improvement opportunities; Monitor field execution against service standards; Conduct operational assessments and provide findings to leadership; Travel to customer locations for site reviews and issue support
Seniority
Mid-Senior, hands-on IC
