Delivery Manager H/F
Core
Ensure the smooth execution of service contracts and SLAs for the France IT Production department, specifically managing the relationship with Production Corp and overseeing externalized services.
Role type
Senior Delivery Manager (IT Services)
Builds
IT production services for Renault Group's French market
Domain
Automotive Finance / IT Operations
Deliverable
client delivery
Required skills
IT service management, contract negotiation, SLA definition, project management, incident management, stakeholder management, financial services domain knowledge
Preferred skills
ITIL 4 certification, ServiceNow, Jira, experience with externalized IT services
Technologies
ServiceNow, Jira
Responsibilities
Define operational performance indicators and governance for service contracts, organize and verify human/financial/administrative resources, lead monthly steering committees, monitor IT production operations and incidents, track SLA compliance and remediation plans, ensure execution of corporate security recommendations
Seniority
Senior, hands-on IC
