Incident Manager H/F
Core
Managing major IT incidents to ensure service quality and continuity within complex IT environments.
Role type
Senior Incident Manager
Builds
IT service continuity and incident resolution workflows
Domain
Automotive Finance / IT Operations
Required skills
Major incident management, ITIL processes, crisis cell animation, root cause analysis (RCA), SLA monitoring, ITSM tools (ServiceNow, Jira), stakeholder coordination, reporting
Preferred skills
ITIL certification, second foreign language
Technologies
ServiceNow, Jira
Responsibilities
Pilot major incidents from qualification to resolution, coordinate technical teams and manage escalations, lead crisis cells during critical situations, conduct root cause analysis and corrective action plans, produce structured reporting for clients and management, ensure clear communication with stakeholders
Seniority
Senior, hands-on IC
