Major Incident Manager
Core
Leading the response to critical IT incidents to restore service rapidly and minimize business impact.
Role type
Senior Service Management IC (Major Incident Manager)
Builds
Incident response workflows and service restoration for critical IT operations
Domain
IT Service Management / IT Operations
Required skills
Incident management, Stakeholder coordination, SLA adherence, Cross-functional team leadership, Client communication, Process optimization
Preferred skills
ITIL framework knowledge, French language proficiency, IT industry experience
Technologies
IT Service Management tools, Communication platforms
Responsibilities
Lead resolution of Severity 1 and 2 incidents, Coordinate technical teams for service restoration, Act as primary client contact during major incidents, Direct management bridge calls for leadership and client updates, Support resources during critical incidents, Coordinate resolution across service lines
Seniority
Mid-Senior, hands-on IC
