Administrador/a Archer
Core
Advanced administration and Level 1/2 support for the RSA Archer platform, ensuring service continuity and quality.
Role type
Senior IC Archer Administrator
Builds
Production support services for RSA Archer platform
Domain
IT Service Management / GRC Technology
Required skills
RSA Archer administration, ITIL framework, SLA management, user/role/permission management, batch job management, digital certificate management, SSO configuration, incident escalation, N1/N2 support
Preferred skills
proactive attitude, continuous learning, problem-solving under pressure
Responsibilities
Manage advanced user, role, permission, and library administration in Archer; Manage periodic information loads; Manage digital certificates and SSO configuration; Resolve incidents following defined SLAs; Escalate incidents to the vendor when necessary; Provide N1/N2 support to end users and internal teams; Document administration and support processes; Drive continuous service improvement
