Developer Success Engineer
Core
Resolve technical issues for customers using Prefect and Dagster orchestration platforms, diagnose failures in cloud/container environments, and prevent recurrence through documentation and tooling.
Role type
Senior IC Developer Success Engineer (Technical Support)
Builds
Prefect OSS, Prefect Cloud, FastMCP OSS, and Horizon
Domain
Data engineering, workflow orchestration, and AI agent platforms
Deliverable
production ML models
Required skills
Python debugging, cloud environment troubleshooting, Kubernetes, workflow orchestration, customer-facing technical support, root cause analysis, written communication
Preferred skills
Open-source contribution, SQL, data warehouse familiarity, support tooling automation
Technologies
Prefect, Dagster, Airflow, Kubernetes, Cloud providers
Responsibilities
Diagnose and resolve technical issues in customer environments, own issues through resolution, contribute to documentation and debugging resources, file reproducible product issues, escalate complex problems
Seniority
Senior, hands-on IC
