National Account Manager-Managing People & Install Projects
Core
Lead, coach, and manage a team of Project Managers for door, docking, and security product installations while serving as the primary client contact for National Accounts.
Role type
Senior Account Manager (People & Install Projects)
Builds
Commercial, industrial, and residential door, docking, and security product installations
Domain
Security systems and physical infrastructure installation
Deliverable
client delivery
Required skills
Team leadership and coaching, operational process improvement, budget monitoring, customer relationship management, performance review and counseling, analytical skills for KPIs, proficiency in Excel/Word/Access/Outlook, technical understanding of mechanical systems, valid driver's license
Preferred skills
Service industry experience, sales and cost control focus, 2-3 years of direct management experience
Responsibilities
Provide leadership and general management including quality performance monitoring, develop and implement operational process improvements, collaborate with Operations Management to monitor budgets, ensure consistent customer communication regarding work orders, conduct employee performance reviews and counseling, develop relationships with National Account Customers and resolve issues
Seniority
Senior, hands-on IC with management responsibilities
