General Manager
Core
Lead, manage, and profitably grow the Topeka market for a door, docking, and security products distribution and service company.
Role type
General Manager (Service & Install Operations)
Builds
Service and Install Departments for commercial, industrial, and residential door, docking, and security products
Domain
Manufacturing distribution and field service (doors, docking, security)
Required skills
operations management, budgeting, P&L management, labor cost control, scheduling, performance management, safety compliance, warranty management, customer service improvement, hiring and training, mechanical systems problem solving
Preferred skills
Bachelor's degree, experience managing personnel in a service organization, ability to work in a hands-on environment
Technologies
N/A
Responsibilities
Manage day-to-day operations of Service and Install Departments; Plan, manage, and implement schedules to meet customer commitments; Review workload and manpower to meet commitments cost-effectively; Ensure install projects are completed timely, below budget, and to customer satisfaction; Participate in annual budgeting; Deliver return on sales exceeding financial forecasts; Review monthly financial/operational reports and develop action plans; Improve individual performance of the field force through reviews; Improve safety performance by complying with safety programs; Improve warranty performance through root cause analysis; Improve customer survey scores and response rates; Evaluate and suggest improvements to operational processes; Assist with hiring, training, and developing new employees; Lead effective field force meetings
Seniority
Manager, hands-on leadership