Head of Customer Success, APAC
Core
Build and lead the Customer Success function across Asia Pacific, scaling a team of managers and CSMs to help strategic customers realize the full value of Claude.
Role type
Senior leadership, Head of Customer Success
Builds
Customer success organization, regional strategy, and executive customer engagements
Domain
Enterprise AI/ML, SaaS, APAC markets
Deliverable
production ML models
Required skills
Multi-market customer success leadership, scaling CS teams, executive stakeholder management, cross-functional partnership, people leadership, business outcome ownership, regulatory navigation
Preferred skills
APAC language fluency, building CS functions from scratch, API/developer platform experience, AI/ML technical knowledge, hyperscaler/partner ecosystem experience
Technologies
Claude, AI/ML platforms
Responsibilities
Define and execute APAC CS strategy, hire and develop a high-performing team, own customer health and retention metrics, represent the company with C-suite stakeholders, establish scalable processes across time zones, shape responsible AI deployment strategies
Seniority
Senior, hands-on IC
