Service Dispatch Coordinator
Core
Coordinate field employees and service technicians to ensure customer satisfaction and meet service commitments.
Role type
Service Dispatch Coordinator
Builds
Service schedules and work orders for commercial, industrial, and residential door, docking, and security products
Domain
Commercial/Industrial/Residential Door & Security Products Distribution & Maintenance
Required skills
Scheduling, Microsoft Office Suite, Billing collection, Report management, Work order creation, Inventory coordination
Preferred skills
Dispatch experience, High-volume administration experience, Technical/mechanical troubleshooting knowledge
Responsibilities
Schedule technicians to customer job sites, Collect COD payments prior to job completion, Manage department reports, Assist with billing paperwork, Create and maintain service tickets, Assist field techs with troubleshooting, Provide work orders and picking lists to warehouse