Service Delivery Manager (North America)
Core
Provide ongoing customer support and relationship management for global device lifecycle programs, acting as the customer's advocate to ensure seamless service delivery for enterprise customers.
Role type
Service Delivery Manager
Builds
Global device lifecycle programs supporting employee onboarding, offboarding, and device management
Domain
IT services / Enterprise technology
Deliverable
client delivery
Required skills
Customer relationship management, issue resolution, workflow monitoring, SLA/KPI tracking, process improvement, cross-functional coordination, problem-solving
Preferred skills
Spanish proficiency, familiarity with ServiceNow
Technologies
ServiceNow
Responsibilities
Field customer inquiries and troubleshoot issues, monitor and track workflow progress, track SLAs and KPIs, coordinate with internal teams, provide feedback to enhance workflows
Seniority
Mid-level, hands-on IC
