Customer Success Partner
Core
Strategic advisor to a portfolio of customers, driving long-term adoption, value realization, and program success through creator marketing programs.
Role type
Senior Customer Success Partner (SaaS/Creator Marketing)
Builds
Creator marketing programs and platform adoption for global brands and agencies
Domain
Influencer marketing, SaaS, Creator Economy
Required skills
Strategic account management, multi-threaded relationship building, data-driven risk identification, cross-functional collaboration, success planning, executive stakeholder engagement, portfolio health ownership
Preferred skills
Creator/influencer marketing expertise, agency or brand experience, SaaS customer success background, storytelling with data
Technologies
Salesforce, Google Workspace, Zoom, Slack, Notion, Jira
Responsibilities
Align platform capabilities to customer business goals, build trusted relationships across customer organizations, drive platform adoption and value realization, lead strategic engagements including business reviews and roadmap discussions, own customer health and retention metrics, maintain strategic account plans, partner cross-functionally with Sales, Implementation, and Product teams
Seniority
Senior, hands-on IC
