Solution Engineer, APAC
Core
Technical backbone for APAC customer journey, driving technical discovery, POCs, implementation, and adoption for enterprise security customers.
Role type
Senior Solution Engineer (Cybersecurity SaaS)
Builds
Customer integrations via GraphQL API connecting to SIEM/SOAR/ITSM platforms; simulation deliverability configurations.
Domain
Cybersecurity / Human Risk Management / SaaS
Deliverable
client delivery
Required skills
Solution engineering, full customer lifecycle management, complex technical integrations (APIs, webhooks), mail flow troubleshooting (M365, Google Workspace), SIEM/SOAR ecosystem knowledge, root cause analysis, commercial awareness.
Preferred skills
Microsoft Sentinel, Splunk, XSOAR, Identity and Access Management (Entra ID, Okta, SCIM), GraphQL, cybersecurity SaaS background, Mandarin or Malay language.
Technologies
GraphQL API, SIEM, SOAR, ITSM, M365, Google Workspace, Microsoft Sentinel, Splunk, XSOAR, Entra ID, Okta, SCIM.
Responsibilities
Lead technical discovery and POCs, build and test customer integrations, troubleshoot simulation deliverability, lead architecture and security reviews, reproduce and analyze customer issues, support renewals and upsell opportunities, complete security questionnaires and RFPs.
Seniority
Senior, hands-on IC