Manager of Customer Success
Core
Lead a frontline Customer Success team while personally owning a book of business to drive onboarding, activation, and retention for commercial fleets and drivers.
Role type
Manager of Customer Success (Player-Coach)
Builds
Coast Fleet and Fuel Card spend management platform for commercial fleets
Domain
Fintech / B2B Card Payments
Required skills
Customer Success management, Account Management, Team leadership, Onboarding execution, Retention strategy, Expansion pipeline management, Data fluency, Coaching and mentoring
Preferred skills
Fintech experience, SaaS experience, Operations-heavy customer segments
Technologies
Salesforce, Sigma, Outreach, AI toolkit
Responsibilities
Manage and mentor a team of high-performing CSMs, carry a book of business to model best-in-class onboarding and retention, drive fleet activation velocity, create account-specific value plans, build a proactive expansion pipeline, develop a repeatable 1:1 coaching framework, champion operational rigor using data systems.
Seniority
Manager, hands-on IC with team leadership
