Senior Support Engineer - Tooling & Automation
Core
Provide advanced technical support, build internal tooling, and automate workflows to enable a scalable support organization.
Role type
Senior Support Engineer (Tooling & Automation)
Builds
Internal support tooling, automated workflows, and AI-enhanced support systems
Domain
SaaS / Customer Support / Cloud Infrastructure
Required skills
Complex technical troubleshooting, Tooling design and development, Workflow automation, AI application, Cross-functional collaboration, Technical documentation, Team mentoring
Preferred skills
Generative AI tools, Cloud platforms (AWS/GCP), Container orchestration (Kubernetes), Infrastructure as Code (Terraform), Messaging systems (Kafka/RabbitMQ), Node.js/Python/TypeScript
Technologies
Jira Service Management, GitHub, Docusaurus, Docker, Kubernetes, Terraform, AWS, Google Cloud, SQS, Pub/Sub, RabbitMQ, Kafka, Node.js, Python, TypeScript, PostgreSQL, Elasticsearch, AI APIs
Responsibilities
Guide customers through complex implementations and troubleshoot technical issues; Design, build, and maintain internal support tooling; Identify and implement automation solutions to improve efficiency; Evaluate and apply AI technologies to support workflows; Mentor teammates and share technical best practices; Collaborate with Product, Engineering, and Sales teams to deliver cohesive customer experiences.
Seniority
Senior, hands-on IC with mentorship responsibilities
