Manager, IT Service Delivery (LATAM)

Integer

Tijuana, Baja California💼 Full-time🗓 2026-07-29 → 2026-09-01

Core

Manage IT service delivery and support operations for site leadership and new site launches across LATAM.

Role type

Manager, IT Service Delivery

Builds

IT support services, site onboarding, and operational continuity for manufacturing/regulated environments

Domain

IT Service Management (ITSM) / Manufacturing

Required skills

ITIL, service management, enterprise IT systems, Microsoft products, project management methodologies, vendor management, incident/problem/change management, KPI/SLA tracking, team leadership

Preferred skills

manufacturing environment experience, PMO experience, formal leadership experience

Technologies

Microsoft products, ITIL, enterprise IT systems

Responsibilities

Serve as primary IT contact for site leadership; coordinate cross-functionally to manage IT assets; oversee timely resolution of support issues; support new site launches and acquisitions; implement standardized IT support procedures; supervise and coach a team of IT support associates; manage vendor and managed service provider relationships.

Seniority

Manager, hands-on leadership

Sourced via adzuna · Listed on CareerPlan, which tracks 855,000+ jobs from 20+ sources.

About Integer

Integer is a global organization providing innovative, high-quality technologies and manufacturing to Medical Device OEM’s (original equipment manufacturers) to enhance the lives of patients worldwide and a provider of high-end niche batteries for specialized applications in the energy, military, and environmental markets. We are guided by our six Values, including focus on Customers, Innovation, Collaboration, Inclusion, Candor, and Integrity. Working at Integer means you are part of a team passionately pursuing excellence in all that we do and always reaching for the next great achievement.