Commercial Sales Account Director
Core
Managing strategic relationships with existing enterprise customers to drive new revenue opportunities through upselling and cross-selling of cloud contact center software and AI solutions.
Role type
Senior Commercial Account Director (Hunting)
Builds
Revenue growth and expanded engagement for existing Five9 accounts
Domain
Cloud Contact Center (CCaaS) / SaaS
Required skills
Complex sales cycle management, C-level stakeholder management, account strategy development, upselling and cross-selling, market and competitor analysis, lead generation, quota attainment
Preferred skills
Experience in CCaaS or SaaS, experience managing accounts with 100-3,000 agents, proven track record of exceeding sales targets
Technologies
Salesforce (SFDC)
Responsibilities
Establish credibility and cultivate strong relationships with existing customers; Develop comprehensive sales strategies to identify growth opportunities; Proactively identify and execute upselling/cross-selling of Five9 products and AI offerings; Create and drive revenue within a specified region or account list; Own the sales cycle from lead generation to closure; Meet and exceed quarterly and annual sales quotas; Maintain accurate account and opportunity forecasting in SFDC.
Seniority
Senior, hands-on IC