Asst Director, Quality Service Management
Core
Lead hospital-wide patient experience initiatives, strengthen patient and caregiver partnerships, and drive service improvements and innovation.
Role type
Senior leadership, patient experience and service transformation
Builds
Hospital-wide patient experience programs, service improvement initiatives, and patient advocacy partnerships
Domain
Healthcare, patient experience, service design
Deliverable
product features
Required skills
Strategic planning, stakeholder engagement, change management, team leadership, data analysis, project management, service design, quality improvement methodologies, innovation facilitation
Preferred skills
Healthcare industry experience, people management, human-centred design, design thinking
Responsibilities
Lead hospital-wide patient experience initiatives, provide leadership for the Service Champion Programme, lead the development of Bridge@TTSH patient advocacy programme, oversee patient experience surveys and feedback platforms, facilitate service improvement projects, lead and develop a team for patient engagement
Seniority
Senior, hands-on IC with strategic oversight