Service Delivery Manager
Core
Overseeing the delivery and operations of Broadcom VMware Private Cloud services, ensuring SLA compliance, system reliability, and strategic alignment with business goals.
Role type
Senior Service Delivery Manager (Cloud Operations)
Builds
Private Cloud infrastructure services and managed operations for enterprise clients
Domain
IT Services / Cloud Operations / VMware
Required skills
Cloud operations leadership, ITIL process management, enterprise client management, incident escalation handling, vendor management, performance reporting, disaster recovery planning
Preferred skills
Strategic initiative driving, cross-functional team leadership, process improvement implementation
Technologies
VMware Private Cloud, ITIL frameworks, cloud infrastructure monitoring tools
Responsibilities
Oversee team priorities and strategic initiatives for cloud service delivery; Manage Severity 1 incidents and act as primary escalation point for customers; Monitor cloud infrastructure performance and drive automation; Present monthly SLA summaries and service performance reports to clients; Champion ITIL processes and guide the operations team in compliance; Oversee vendor management and ensure adherence to contractual obligations.
Seniority
Senior, hands-on IC with strategic oversight
