Business Development Representative
Core
Generate outbound pipeline for Genesys' sales organization by identifying and engaging high-potential prospects in Brazil's contact center and customer experience market, including strategic and government accounts.
Role type
Business Development Representative (Inside Sales)
Builds
Sales-ready opportunities and revenue-generating conversations for Genesys' AI-powered experience orchestration platform
Domain
Customer Experience (CX) / Contact Center / SaaS
Required skills
Outbound prospecting, consultative discovery, multi-stakeholder navigation, pipeline qualification, Salesforce management, lead nurturing, market analysis
Preferred skills
Spanish language proficiency, Salesforce reporting, prospecting tools (6sense, Lusha, Salesloft, Outreach), contact center industry knowledge
Responsibilities
Drive pipeline quality and velocity by qualifying marketing leads; Build and nurture targeted account lists using internal databases and third-party tools; Execute outbound prospecting campaigns via email, phone, and live chat; Collaborate with field sales to develop account strategies and identify expansion opportunities; Maintain Salesforce as the single source of truth for pipeline accuracy; Engage with inbound inquiries via live chat and phone; Apply structured lead nurturing processes to Ideal Customer Profile accounts; Continuously analyze prospecting approaches and propose process improvements; Develop market and product expertise in contact center and voice of customer solutions
Seniority
Mid-level, hands-on IC