Customer Success Manager
Core
Architect the customer journey for B2B SaaS clients to drive adoption, retention, and revenue growth.
Role type
Customer Success Manager (Independent Contractor)
Builds
Customer success plans, onboarding processes, and product adoption strategies for SaaS platforms.
Domain
B2B SaaS / MarTech / FinTech / EdTech
Required skills
B2B relationship management, SaaS onboarding, product adoption enablement, revenue growth (upselling/expansion), customer retention, data-driven decision-making, technical proficiency, project management.
Preferred skills
CRM tools (Salesforce, HubSpot), Customer Success platforms (Gainsight, ChurnZero), startup environment experience, established CS methodologies.
Responsibilities
Lead new customer onboarding to ensure milestone completion; Develop tailored success plans for key accounts; Provide ongoing product training and enablement; Identify upselling and expansion opportunities; Resolve escalated tickets and maintain high retention rates; Secure customer reviews and draft case studies; Translate customer pain points into product feedback.
Seniority
Individual Contributor (1+ years experience)
