Partner Support CAMEXCA
Core
Strategic guide for tourism operators integrating into the Tur.com marketplace in Central America, Mexico, and the Caribbean.
Role type
Senior Customer Success Manager (Partner Onboarding & Support)
Builds
Marketplace platform for tours, activities, and attractions
Domain
Travel & Tourism / Digital Marketplace
Deliverable
product features
Required skills
Partner onboarding, platform training, content optimization, CRM management, data analysis, cross-functional collaboration, Spanish (fluent), English (fluent)
Preferred skills
Experience in tourism industry, experience with digital platforms
Responsibilities
Coordinate partner implementation from contract signing to marketplace activation, execute onboarding processes for new operators, provide detailed platform training, support partners in curating and optimizing tour listings, act as primary contact for partner inquiries, collaborate with customer service to resolve user incidents, guide operators on accelerating initial sales, provide feedback to the product team for platform improvements
Seniority
Senior, hands-on IC